Processing & Shipping Policy


PROCESSING TIME

Our products are not mass produced, every item in your order is custom-made to order; and we take our time to carefully hand-make and craft every piece. Due to this, small orders can take up to 2 weeks and bulk/large orders can take up to a month to be made, before shipping.

SHIPPING

Shipping time estimates are calculated at checkout. The closer you are to Ottawa, Canada, the faster your order will get to you. Please note: The Zephyr Factory is NOT responsible for any shipping delays, wrong addresses inputted by customers or lost packages. For International Orders: The Zephyr Factory is NOT responsible for any custom or duty fees. We will send you a notification email when your order has shipped. Shipping rates will vary based on shipping method and size/weight of your order. Refer to the checkout page for accurate shipping and handling total.

LOCAL PICK-UP

Unfortunately, the pickup option has been suspended indefinitely due to logistics issues and is no longer available/offered.

Please reach out to us if you have any further questions (info@thezephyrfactory.com).